Our promise

Warranty & Service

At Mobisun, we stand behind our products. See what our warranty covers, how to file a claim, and why the Pro Air 2.0 is a revolution in repairability.

2 years
Standard warranty period on all Mobisun products
1 business day
Response time to your warranty request with RMA number
100%
Repairable — Pro Air 2.0 with modular parts

What does the warranty cover?

  • ✓Manufacturing and material defects
  • ✓Battery defects under normal use conditions
  • ✓Defects in solar panels and electronics
  • ✓Battery capacity decline beyond legal standard

What is not covered?

  • ✕Damage from improper use or carelessness
  • ✕Normal wear to housing and vulnerable parts
  • ✕Water damage (for non-waterproof models)
  • ✕Drop or impact damage
Featured product
Pro Air 2.0
Fully repairable

Built to grow with you — not to throw away

The Pro Air 2.0 is designed for a long lifespan and is fully field-repairable. Every component is screwed in and modularly replaceable — inspired by the Fairphone philosophy.

3000+
Charge cycles
~8 jaar
Daily use
Modulair
Replaceable parts
Spare parts available separately via <a href="/pages/contact" style="color:var(--color-yellow);font-weight:600;text-decoration:underline">our contact page</a>
In 4 steps

File a warranty claim

1
Send an email

Email <a href="mailto:info@mobisun.com" style="color:var(--color-yellow);font-weight:600;text-decoration:underline">info@mobisun.com</a> with your order number and a description of the issue.

2
Add proof

Attach clear photos or a short video as proof of the defect.

3
Receive RMA

Within 1 business day, you'll receive an RMA number and return instructions.

4
Repair or replacement

We assess the defect and repair or replace the product for free within the warranty period.

Questions about your warranty?

Our support team is happy to help. We respond within 1 business day.